Personal data protection policy

The CENTIFOLIA BIO PAR NATURE Company pays particular attention to the protection of the personal data of website users and its customers as well as to compliance with all legal provisions in force.
This privacy policy gives you a better understanding of the personal data protection principles we apply. It applies to the website as well as the pages of its social media and any other online initiative by the company that may collect your personal data. We invite you to review it before submitting with your personal data to us.

Data controller:

Laboratoire Centifolia – 49 Route de Saint Clémentin - 79250 Nueil les Aubiers.

When do we collect your personal data?

We collect personal data from you when:
- you visit our website
- you create an account on our website
- you make purchases on our website
- you subscribe to our newsletter
- you participate in special operations, such as contests, product tests, satisfaction or other surveys
- you share content with us on social media
- you contact our Customer support department,
- you share your views on our products

Which personal data do we collect?

Any information making it possible to identify you, directly or indirectly, is considered personal data. This may include identifying information such as your surname, first name, email address, date of birth, postal address, IP address, buying habits or preferences. We may essentially to collect the following personal data:
- data relating to your identity, in particular your title, surname, first names, postal address, telephone numbers, email address, user names and passwords, date of birth
- data relating to your payment methods, including your credit card number and its expiry date (secure data entry using SSL encryption)
- data relating to the monitoring of our commercial relations, including your order number, your online activities, the history of your purchases, requests or contacts with our Customer Service Department, your preferences or information on our loyalty programme
- data relating to your social network accounts (user name, nickname, location, etc.), uploads and posts when you upload content
- content data (photographs, videos, opinions, comments, etc.);
- technical data, including your IP address or browsing information relating to your computer, tablet, smartphone, etc.

How do we use your personal data?

We use your data for the following purposes:
- Smooth operation of the website and improvement in the quality of service.

- Management of your orders (orders, deliveries, invoices, customer service, etc.).
- Customer relationship management, in particular to get to know you better and send you personalised information on our products and services. And manage the loyalty programme.
- Management of personalised and targeted newsletters (based on the information you provide and depending on how you use our platform, our products and services)
- Where appropriate, fraud prevention and detection, management and monitoring of unpaid bills and disputes.
- Management of your requests (samples, advice, promotional operation, complaints, right to access, to rectify, to object, etc.).
The CENTIFOLIA BIO PAR NATURE Company does not share or sell your personal data with/to third parties.
Your personal data is stored in our databases or those of our service providers.

Retention of your personal data

Our aim is to always keep your personal data as safe and secure as possible. We shall retain your personal data for as long as necessary to carry out the activities described in this personal data protection policy or communicated to you, or as long as authorised by law. With this in mind, we take appropriate physical, technical and organisational measures to prevent, wherever possible, any alteration or loss of your data or any unauthorised access thereto. We inform you that this personal data protection policy may be modified by us. In this case, these modifications will be made available on this page.
We see to it that your personal data is retained for a period which does not exceed the period necessary for the purposes set out in this personal data protection policy or as provided under applicable law.
As a rule:
- Data on potential/existing customers is retained, unless you object or ask for it to be deleted, for a three-year period from its collection or from the date of the last contact or the end of the commercial relationship. At the end of this three-year period, we may contact you again to find out whether you wish to continue to receive commercial solicitations. In the absence of a positive and explicit response from your, your data will be deleted or archived in accordance with the provisions in force.
- Banking data is deleted once the transaction has been processed.
- Data used to establish proof of a right or a contract, or retained under a legal obligation, is archived in accordance with the provisions in force.

Your content generated on social networks

When you share your experience of Centifolia on a social network, for example, you communicate your personal data to this social network and to Centifolia. These communications are governed by the personal data protection policies specific to these social networks, to which we refer you and for which Centifolia shall not be held liable in any way.

What are your rights with regard to your personal data?

If you give us your email address, telephone number or postal address, you may receive periodic letters, calls or messages from us about our products, services or future events. You can unsubscribe from our mailing lists at any time by contacting us at the address below or by following the “Unsubscribe” link featured in all our emails. You can also change your account preferences at any time. If you do not wish to receive unsolicited telephone calls, we remind you that, by virtue of article L. 223-1 of the French Consumer Code, you can be placed on a list objecting to cold calls, free of charge.
In accordance with applicable regulations, you have the right to access, rectify and delete your personal data, the right to data portability, as well as the right to object to and limit its processing. You can withdraw your consent at any time.
You can also formulate instructions on the retention, deletion and communication of your personal data after your death.
To exercise these rights, you must submit a request, with proof of your identity:
- By email with the customer support department, using the contact form on the website;
- By post at the following address:
Laboratoire Centifolia – 49 Route de Saint Clémentin - 79250 Nueil les Aubiers

We will inform you of the measures taken following your request at the earliest opportunity and, in any event, within one month of receipt thereof. However, we reserve the right not to follow up on clearly unfounded or excessive requests.
If you have any questions regarding this personal data protection policy, we invite you to contact our Data Protection Officer (DPO):
Data Protection Officer – Laboratoire Centifolia – 49 Route de Saint Clémentin - 79250 Nueil les Aubiers